Return & Exchange Policy

We want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

• Returns are accepted within 30 days of purchase.
• Items must be unused, in original condition, and in original packaging.
• Proof of purchase (receipt or order confirmation) is required.
• Refunds will be issued to the original form of payment once the return is approved.

Exchanges

• We gladly exchange items that are defective, damaged, or purchased in the wrong size, color, or scent (if applicable).
• Exchanges must be requested within 30 days of purchase and are subject to product availability.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Gift cards
• Final sale or clearance items
• Opened personal care products and refills
• Custom or personalized items
• Perishable goods

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We may request photos to help process your claim.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error or a defective item.
• Original shipping charges are non-refundable.

How to Start a Return

To initiate a return or exchange, please contact us at:

Melior
Email: criley@meliorrefillery.co

Please include your order number and the reason for the return or exchange.

Questions?

If you have any questions about our Return & Exchange Policy, please contact us. We appreciate your business and look forward to serving you.